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Business Operations Coordinator

£35,000–£42,000 per year | Full-Time

Location: Head Office (Didcot, Oxfordshire OX11 7WB)

Office Based | Competitive Salary + Bonus | Career Progression | Growing Business

Love Bringing Order to Busy Operations?

At Leaflike Group, we design, create and care for exceptional planting schemes that transform luxury hotels, premium commercial spaces and iconic buildings across the UK.

As our business continues to grow, we're looking for a highly organised Business Operations Coordinator to become the operational hub of our business.

This is far more than a traditional administration role. You'll coordinate customer communication, support our operations teams, manage business systems, build weekly schedules and ensure our leadership team can focus on growing the business rather than getting pulled into day-to-day administration.

If you enjoy creating structure, solving problems and making sure nothing falls through the cracks, this could be the perfect opportunity.

Why Join Leaflike?

Become Central to the Business – Play a key role supporting every department across the company.
Varied & Rewarding Work – Every day brings new challenges and opportunities to improve how we operate.
Real Responsibility – Own critical operational processes that keep the business running smoothly.
Growing Company – Join an ambitious business with exciting long-term growth plans.
Supportive Team – Be part of a friendly, family-run business with high standards and a genuine commitment to excellence.

Your Day-to-Day Responsibilities

Answer the main office telephone and manage incoming customer enquiries professionally.
Manage the shared customer inbox, ensuring enquiries are responded to promptly and proactively.
Build and coordinate weekly maintenance schedules for our field teams.
Support project scheduling, resource planning and labour coordination.
Maintain accurate information within Simpro, CRM and other business systems.
Prepare job packs, purchase orders and operational documentation.
Coordinate customer communication, providing regular updates throughout projects and maintenance works.
Prepare reports, dashboards and KPI information for the leadership team.
Coordinate meetings, record actions and ensure agreed tasks are followed through.
Support procurement, stock coordination and supplier administration.
Identify opportunities to improve systems, processes and operational efficiency.
Provide general operational support across Projects, Maintenance, Sales and Procurement as required.

We're Looking For Someone Who

Is exceptionally organised and enjoys planning and coordination.
Has excellent customer service and communication skills.
Can confidently manage multiple priorities in a fast-paced environment.
Naturally follows up on actions and ensures things get completed.
Enjoys solving problems and improving processes.
Is confident using Microsoft Office and learns new software quickly.
Has a proactive attitude and takes ownership of their work.
Shares our values of Genuine, Happy, Humble, Hustle and Loyal.

Experience

Essential

Previous experience in an operations, coordination, customer service or business support role.
Excellent organisational and administrative skills.
Strong written and verbal communication.
High level of accuracy and attention to detail.
Confident using Microsoft Office applications.

Desirable

Experience using Simpro or similar job management software.
Experience within construction, facilities management, landscaping or field service businesses.
CRM experience.
Scheduling or resource planning experience.
Understanding of operational or service delivery processes.

What Success Looks Like

Within your first year you will help us:

Deliver outstanding customer communication and response times.
Improve the efficiency of our maintenance and project scheduling.
Ensure leadership actions are consistently followed through.
Increase the accuracy and reliability of our operational systems.
Improve customer satisfaction through proactive communication.
Free up significant leadership time by taking ownership of operational coordination and administration.

Sound Like Your Kind of Role?

If you're someone who thrives on organisation, enjoys helping teams perform at their best and takes pride in making complex operations run smoothly, we'd love to hear from you.

Apply today and become part of a growing business that's creating some of the UK's most inspiring green spaces.

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Apply for Business Operations Coordinator at Leaflike