Business Operations Coordinator

Love Bringing Order to Busy Operations?

Why Join Leaflike?

• Become Central to the Business – Play a key role supporting every department across the company.
• Varied & Rewarding Work – Every day brings new challenges and opportunities to improve how we operate.
• Real Responsibility – Own critical operational processes that keep the business running smoothly.
• Growing Company – Join an ambitious business with exciting long-term growth plans.
• Supportive Team – Be part of a friendly, family-run business with high standards and a genuine commitment to excellence.

Your Day-to-Day Responsibilities

• Answer the main office telephone and manage incoming customer enquiries professionally.
• Manage the shared customer inbox, ensuring enquiries are responded to promptly and proactively.
• Build and coordinate weekly maintenance schedules for our field teams.
• Support project scheduling, resource planning and labour coordination.
• Maintain accurate information within Simpro, CRM and other business systems.
• Prepare job packs, purchase orders and operational documentation.
• Coordinate customer communication, providing regular updates throughout projects and maintenance works.
• Prepare reports, dashboards and KPI information for the leadership team.
• Coordinate meetings, record actions and ensure agreed tasks are followed through.
• Support procurement, stock coordination and supplier administration.
• Identify opportunities to improve systems, processes and operational efficiency.
• Provide general operational support across Projects, Maintenance, Sales and Procurement as required.

We're Looking For Someone Who

• Is exceptionally organised and enjoys planning and coordination.
• Has excellent customer service and communication skills.
• Can confidently manage multiple priorities in a fast-paced environment.
• Naturally follows up on actions and ensures things get completed.
• Enjoys solving problems and improving processes.
• Is confident using Microsoft Office and learns new software quickly.
• Has a proactive attitude and takes ownership of their work.
• Shares our values of Genuine, Happy, Humble, Hustle and Loyal.

Experience

Essential

• Previous experience in an operations, coordination, customer service or business support role.
• Excellent organisational and administrative skills.
• Strong written and verbal communication.
• High level of accuracy and attention to detail.
• Confident using Microsoft Office applications.

Desirable

• Experience using Simpro or similar job management software.
• Experience within construction, facilities management, landscaping or field service businesses.
• CRM experience.
• Scheduling or resource planning experience.
• Understanding of operational or service delivery processes.

What Success Looks Like

• Deliver outstanding customer communication and response times.
• Improve the efficiency of our maintenance and project scheduling.
• Ensure leadership actions are consistently followed through.
• Increase the accuracy and reliability of our operational systems.
• Improve customer satisfaction through proactive communication.
• Free up significant leadership time by taking ownership of operational coordination and administration.

Sound Like Your Kind of Role?